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Terms & Conditions

 

General
Access and use of the website "www.carnabee.com" and products made available through it are subject to the following terms and conditions. We may modify this page occasionally so please check back to keep up to date of any changes before ordering.

Access to this website is granted on a temporary basis and we reserve the right to alter or withdraw the website without notice. We will not be liable if for any reason this website is unavailable or faulty at any time.
Terms of Sale
By placing an order you are offering to purchase a product in agreement with the terms and conditions found on this website. All orders are subject to availability. All prices listed are accurate to the best of our knowledge. However, in the rare case that an item is incorrectly listed, Carnabee reserves the right to refuse to sell the item at the listed price. Please also note that some items may be sent in opened or slightly damaged packaging in the event of stock checking. Items are currently sold without vat, and international orders may be subject to import duty and tax. All photographs are for reference only and actual colours may differ.

To place an order on Carnabee you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Carnabee retains the right to refuse any request made by you.

Upon placing an order, a receipt is automatically emailed confirming the purchase intent. This email is only an acknowledgement and does not constitute acceptance of your order. Orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraud, delivery location, incorrect item price, or any other reason as Carnabee see fit. Additionally, Carnabee has the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been billed and your order is cancelled, Carnabee will issue a credit to your credit card account.
Delivery
All deliveries will be made through the Royal Mail. Any quoted delivery/despatch times are estimates only and should only be used for guidance. Despatch times may vary according to availability and any delays resulting from postal delays, strikes or bad weather are beyond our control and we will not be held responsible for. Similarly if any parcels are lost or damaged in the post, we are not responsible and Royal Mail's compensation claim procedure will be followed.

For any countries ordering outside the EU please be aware you may also be liable to pay import duty and tax. Carnabee have no control over these charges, and cannot predict what the cost would be.
Privacy and Security
Carnabee do not store credit or debit card numbers and your payment will be handled securely by our payment processing services. Any information provided to Carnabee including your name, home address and email address will be treated with the strictest privacy and confidentiality. Carnabee acknowledge our obligation to the Data Protection Act of 1998 and your details will never be shared with third parties.
Returns Policy
If a customer is not satisfied with their order, then the item(s) should be returned to Carnabee in their original re-sellable condition (determined at our discretion) and packaging within 10 days of receipt. Then the item(s) can either be exchanged or be issued with a refund (excluding the original delivery charge) if preferred. Proof of return delivery must be retained and we recommend sending via recorded mail.
Responsibility
Visitors must not misuse or purposely disrupt the Carnabee website. Any attempt to do so will be reported to the relevant authorities. We will not be liable for any damage or loss caused by viruses or other harmful material that may infect your computer or other hardware due to your use of this website or to your downloading of any material posted on it, or on any website linked to it. The material displayed on this website is provided without any guarantees as to its accuracy.
Copyright and Liability
Content on this site, including, but not limited to descriptions, photographs, graphics and program code are the copyrighted material of Carnabee and other respective owners, and may not be reproduced without expressed written consent.

All persons, third party trade marks and images of third party products featured on this website are in no way associated, linked or affiliated with Carnabee. Any names, brands, images or trade marks featured on this website are owned by the respective owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an indication that such products are connected to Carnabee.
Community
Carnabee reserves the right to ban and close any user accounts. For example if a user is seen to be disrupting our website or forum in any way. Before posting on the forum you must also agree to all Forum Rules. Additionally, we take no responsibility for what words users tag our products with and should only be used as a guide.
Links
Carnabee may provide links to websites which we believe you may be interested in, which are not operated or written by Carnabee. Including what members may post on our community forum. Carnabee has no control over these sites or content and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
Contact
If you have any questions or comments please contact us.